I got a love letter from them once, saying I owed almost 4,000.
So I called them. A nice lady got on the phone and tried to figure out what was all about. She was confused, and I said I understood....having to use a patchwork of old systems at my company.
She finally said..oh you never filed last year. I paused and said yes I had filed electronically thru a cpa..and my checks had. Cleared on 4.14
She said...wait,that's not it, then!
She kept on digging while I entertained her and she said to me.....your much more patient then the average person who calls here! ,lol I would have shouted if it would have gotten me anywhere! !