An example...
Me: How much is minimum account balance to avoid a service charge?
Rep: $200.
Me: Then why did you hit me with a $13 service charge?...
I could not make shit like that up if I tried.
#4 | Posted by 726 at 2009-06-29 10:32 AM
Well, replacing the Service Center in New Delhi with one in Houston is no guarantee of quality, I'm sure.
I, living in Germany, have, unfortunately, to deal with my bank in NY from time to time. The last time was for something very simple - to renew my expired ATM card (why the American bank isn't capable of sending a replacelment card automatically is beyond me).
So, after 20 minutes of explaining everything to a bimbo, in NEW YORK, who finishes every sentence on a rising pitch, making everything sound like a question, she actually asked me, now, this is after 20 minutes of discussing my ATM card, she asks me, "So, now, let me ask this. Now, do you actually have ATM machines in Germany?"
Lord Love A Duck.
Oh, AND the bimbo insisted that they wanted to send the new card directly to me in Germany. Ok, even though I've given them the address roughly 542 times, I gave it to her again, made sure she got everything down correctly, had to listen as she tried to repeat the name of my town... and about ten days later, the card got delivered to my parents house, in the same town in NY where the *!/&%$ Bank is!
So... no, I don't think moving all the outsourced jobs back to the US is an automatic GO at this station.
Next suggestion?